SPQM — David Lloyd's Essential Management Tool
Information and analysis for 21st century decision makers

To discuss how SPQM can work for you and to schedule a free, web-based test drive to experience the power of expert-led decision-making through dashboard reports, contact JeannieC@thenationalcouncil.org or call 202.684.3726.

The Centers for Medicare and Medicaid Services profiles SPQM as a “Promising Practice”

An August 2009 article in a CMS brief describes “… the experiences of Mental Health and Substance Use care organizations in three States – New Mexico, Arkansas, and Colorado – that have implemented a health information technology system – SPQM – to help them control costs and improve the quality of the services they deliver. Collectively their experiences suggest that there is much to be gained from using a system that combines claims-level data with service-level data. For example, organizations can reduce their no-show rates, encourage the use of cost-effective services…”

Today’s environment demands accountability — from clinical outcomes to demonstrated, proven cost-effectiveness. Behavioral healthcare providers across the nation are now gaining a deeper understanding of their operation and demonstrating outcomes and efficiency through SPQM.

SPQM is brought to you by the National Council and a team of experts led by our senior consultant, David Lloyd, public health’s best known and most successful management guru who specializes in strategies for behavioral health quality improvement and executive decision-making.

What is SPQM
Results with SPQM
SPQM Reports
SPQM Team

What is SPQM

SPQM or Service Process Quality Management  is a powerful analytical tool that arms your chief decision-makers with the essential information they need to effectively manage operations, develop continual improvement strategies and demonstrate program value— a must in today’s bottom-line driven world.

SPQM lets you truly see where you are today—and helps you chart your course for the future. This comprehensive quality management system helps measure performance outcomes, analyze organizational practices and make data-based decisions to increase quality, accountability, compliance and cost-efficiency of services.

Results with SPQM

More than a software program, SPQM services include personalized assistance and expert consultation to help you analyze your data and make informed decisions. It’s like having an MBA coach. You’ll be able to use data to answer questions, drive decisions and signal improvement needs.

With David Lloyd’s SPQM, you can better prove your value to public and private payers; you’ll be able to clearly and quantitatively demonstrate outcomes, quality and service improvements, and cost-efficiency gains.

SPQM helps you

• Gauge the effectiveness of day-to-day clinical and management practices
• Identify and quantify operational, clinical and management challenges.
• Meet regulatory and compliance requirements of local, state and federal payers.
• Use trusted data and fact to communicate more credibly with vital stakeholders.
• Track organizational performance to drive your strategic plan.
• Identify clients receiving too many or not enough services.

SPQM Reports

SPQM works with service encounter data from any enterprise software to generate more than 35 easy-to-understand graphical and tabular reports on key performance indicators including:

• No show rates by service type.
• Better practice payer mix models.
• Diagnostic groups served.
• Service mix by diagnostic group.

SPQM Executive Report Set provides state-of-the-art information to meet the strategic, planning and management needs of your senior team, including tiered reporting by staff functions.

SPQM’s executive reports

• Are extremely user-friendly and available through emailed links, Adobe PDF, Excel report files and a number of graphic formats.
• Permit managers to easily share information and highlight areas of importance for staff.
• Provides historical view of data
• Allow the creation of customized, ad hoc reports to meet the broad range of management and stakeholder communication needs.

SPQM Standard Report Set supports the practice and financial management needs of your organization and helps identify and track areas targeted for improvement.

SPQM standard reports

• Assist with practice management by detailing both the clinical and operational dimensions of the service delivery process.
• Offer a 360 degree view of how your clinics and programs are performing, including service provided, date, day, time, place, provider, service type and duration.
• Provide instant drilldown capability in every dimension of the data store for maximum benefit in troubleshooting, problem-solving and operational analysis.

SPQM Team

David R. Lloyd is Founder and President of MTM Services and Senior Consultant to the National Council for Community Behavioral Healthcare. Mr. Lloyd has more than 35 years experience as an executive and consultant in both the corporate and not-for-profit settings. He has successfully facilitated development and implementation of compliance-based management accountability initiatives with more than 400 behavioral health organizations, regional medical centers and primary care practices across the U.S. He is a frequent presenter at national, regional, state and local conferences and the author of How to Deliver Accountable Care.

Randy Love, CPHQ, is CIO of the SPQM Data Warehouse and is responsible for SPQM report development and information technology. Mr. Love has more than 25 years experience in the behavioral health field including clinical quality management experience at local and state government levels. He provides daily management of the SPQM Data Warehouse and technology infrastructure.

Scott C. Lloyd is Vice President of MTM Services and National Council Consultant. Mr. Lloyd has worked on helping behavioral healthcare providers analyze performance data & guide them from a grant-based to fee-for-service funding environment through his “Strategic Analysis and Scenario Planning” process. Most recently, he has worked with providers in developing solutions in areas such as standardized clinical documentation, integrated clinical service delivery needs, clinical and administrative support, performance standards, productivity outcomes and financial/IT systems. He is the author of Using Data to Drive Your Service Delivery Strategies: A Toolkit for Healthcare Organizations.

Bill Schmelter, PhD, is Senior Associate at MTM Services and National Council Consultant. Dr. Schmelter has more than 30 years experience in behavioral health in the private, not-for-profit and government sectors. A licensed psychologist, he has been a therapist, researcher, quality management executive, psychiatric hospital administrator and state mental health agency official in New York. He is the editor of How to Get and Keep the Best Employees.

Michael D. Flora, MBA, MAEd, LCPC, LSW, has 25+ years experience in clinical practice and mental health administration. His experience spans strategic planning, performance improvement, workforce development, diversity training, clinical reengineering, marketing, board and executive training, and healthcare mergers and acquisitions. He has presented at various conferences and has been featured in top healthcare and business publications. He is a contributing author to How to Get and Keep the Best Employees.

Willa Presmanes, MA, MEd, is outcomes researcher, educator, and lead MTM Services consultant in behavioral health.  She has almost 40 years experience in public mental health in clincial, research, and administrative capacities. She developed the widely used Daily Living Activities (DLA-20) functional assessment, recognized with an award from the Joint Commission. She has authored books and trade articles and won other industry awards.