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Archive: Behavioral Health Centers of Excellence

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Be There When I Need You

open access scheduling - behavioral health centers of excellence

Dale Jarvis

Dale Jarvis and Associates

Consider the following scenario: Jaimie is a seventeen-year-old patient at the South End Community Health Center. She started receiving care for an eating disorder and depression shortly after the clinic began a primary care-behavioral health integration pilot. And the integrated care team manages Jaime’s care. One morning, her mother calls the clinic saying she has […]

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Show Me the Outcomes!

Show Me the Outcomes-Based Care!

Dale Jarvis

Dale Jarvis and Associates

We began our Behavioral Health Center of Excellence Crowdsourcing Project to address the reality that we are quickly moving into a phase of healthcare reform where providers and health plans are placed into one of two buckets: Bucket 1: The work we do makes a measurable difference in people’s lives and we can demonstrate our […]

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World Class Customer Service Built on a Culture of Staff and Client Engagement and Wellness

World Class Customer Service Built on a Culture of Staff and Client Engagement and Wellness

Dale Jarvis

Dale Jarvis and Associates

Getting off on the right foot In my last blog post, I suggested that we have a healthcare system that has forgotten about the customer. Today, I am going to begin exploring the first of five behavioral health center of excellence elements – world class customer service. Last year, Carl Clark, the CEO of the […]

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Creating a Culture of Excellence

Creating a Culture of Excellence

Jeannie Campbell

Executive Vice President, National Council for Behavioral Health

As the behavioral health community continually adjusts and grows with the changing healthcare landscape, it’s critical that we come together as a field to define new universal standards for excellence. I’ve recently spent a great deal of time reflecting on the feedback and perspectives many of you shared in the National Council for Behavioral Health’s […]

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Words Are Important: Beginning to Define Behavioral Health Centers of Excellence

Beginning to Define a Behavioral Health Centers of Excellence

Dale Jarvis

Dale Jarvis and Associates

Where do we start? The American healthcare system has a horrible track record in customer satisfaction, transparency, outcomes, value…wait, I better stop here or I’ll run out of room. It also has a long history of standards setting and accreditation: identify the important elements; develop specific performance measures to test adherence with those elements; assess […]

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Why Behavioral Health Centers of Excellence?

Why Behavioral Health Centers of Excellence?

Dale Jarvis

Dale Jarvis and Associates

In today’s healthcare environment, behavioral health centers must build relationships with high-performing specialists to support patients’ whole health. They must become specialty centers of excellence.

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Behavioral Health Centers of Excellence and the Future of Health

Define a Center of Excellence

Dale Jarvis

Dale Jarvis and Associates

It’s my guess that more than 90% of those reading this know that in any given year over 40 million adults experience a mental health disorder in the United States, and nearly 20 million have a substance use disorder. In addition, individuals struggling with these conditions have healthcare costs up to 3.5 times higher than […]

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