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Subject Matter Experts and Consultants

The Affordable Care Act, Medicaid expansion and new market and customer forces are ushering in an era of powerful change in how health care is accessed, delivered and paid for. Through a range of consulting, training and technical assistance programs, the National Council for Behavioral Health is helping health care organizations adapt to demand for greater accountability, increased efficiency, better quality of care, measurable outcomes, and improved customer service.

The National Council offers the following in-demand health care management and quality improvement consulting services to support the development of strategy, operations, technology, and human capital. Please contact Kate Davidson at if you would like us to assess your needs and discuss how best we can help you.

Screening, Brief Intervention and Referral to Treatment (SBIRT)

Request consulting services in Screening, Brief Intervention and Referral to Treatment CONSULTANTS Pam Pietruszewski, MA, National Council for Behavioral Health – Pam is a Motivational Interviewing trainer and is listed in the National Registry of SBIRT Trainers from the Addiction Technology Transfer Center (ATTC) Network established by the Substance Abuse and Mental Health Services Administration (SAMHSA). […]

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Customer Service

Request Customer Service Consulting CONSULTANTS: David Lloyd Scott Lloyd Randy Love Willa Presmanes Bill Schmelter Michael Flora David Swann Joy Fruth Katherine Hirsch John Kern Annie Jensen   NEED FOR CUSTOMER SERVICE Significant changes lie ahead for the financing and accountability of community health care. Whether through insurance exchanges, co-ops, or expansion of Medicaid managed […]

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Motivational Interviewing

Motivational interviewing is an effective communication tool to help people living with mental illness, addictions, and other chronic conditions make positive behavioral changes to support their overall health. Based on four fundamental processes — engaging, focusing, evoking, and planning — it provides a framework for creating a dialogue about behavior change.

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Healthcare Compliance & CPT codes

The Affordable Care Act broadens the definition of fraud, increases financial penalties, and establishes new government audit programs. For the first time, compliance programs are mandatory conditions of enrollment in Medicare, Medicaid, and CHIP. Are you prepared? If not, get help from National Council consultants.

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Change management & health reform readiness

David Lloyd and his MTM Services team — of SPQM fame — have led 700+ behavioral health organizations across the country in adapting to changing healthcare delivery and payment systems. The National Council for Behavioral Health partners with MTM Services to prepare you for a dynamic new marketplace by helping you with a number of items including: Assess your readiness for health reform and identify areas for development; Reduce treatment wait times and costs; Pre-certs, authorizations and re-authorizations; Referrals to clinicians credentialed on third party/ACO panels; Co-pay collections; and more. Timely/accurate claim submission Manage change through rapid cycle strategic planning and action for change management

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Leadership & Workforce Development

The Milbank Memorial Fund report, Health Worker Shortages and Global Justice points to a shortage of about four million health workers needed to deliver essential health services. Behavioral health is not alone in the workforce challenges we have long grappled with. Long-committed to ensuring a robust, qualified workforce that meets the needs of those we serve, the National Council for Behavioral Health recognizes that healthcare leadership and workforce development are critical now more than ever. We offer a vast array of leadership and workforce development initiatives to help behavioral health organizations develop their human capital.

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Trauma-Informed Care

Trauma is pervasive. In the United States, a woman is beaten every 15 seconds; a rape occurs every 6 minutes. Trauma is now considered to be a near universal experience of individuals with behavioral health problems. According to the U.S. Department of Health and Human Services Office on Women’s Health, 55% – 99% of women in substance use treatment and 85% – 95% of women in the public mental health system report a history of trauma, with the abuse most commonly having occurred in childhood.

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SPQM: Operational efficiencies & data-driven decisions

With continuing fiscal challenges and the dramatic payment and service delivery changes that health reform is ushering in, it’s more important than ever before for behavioral health organizations to turn service delivery data into actionable information that clinicians, administrators, and executives can use to make objective decisions.

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