Creating a Culture of Excellence
As the behavioral health community continually adjusts and grows with the changing healthcare landscape, it’s critical that we come together as a field to define new universal standards for excellence.
I’ve recently spent a great deal of time reflecting on the feedback and perspectives many of you shared in the National Council for Mental Wellbeing’s new Behavioral Health Centers of Excellence crowdsourcing project. Some of the points that have boiled up so far involve organizational excellence in workforce and treatment outcomes. We’ve taken all you’ve shared to heart, and have been developing a strong curriculum relevant to Behavioral Health Centers of Excellence for the 2014 National Council Conference.
- Returning by popular demand, Thought Leader Jeffrey Brenner will lead an insightful discussion on the streamlining healthcare as organizations adapt to change and strive for excellence.
- The “Hiring, Training, and Coaching toward Client Outcomes: A Comprehensive, Integrated Framework for High Performance Organizations” session will highlight specific strategies for hiring the right candidates, and developing a responsive and effective clinical team focused on achieving outcomes.
- Jim Triandiflou, CEO of Relias Learning, will lead “Workforce Development: The Care and Feeding of Staff.” Jeff’s focus on strengths-based leadership and management will impart strategies to ensure behavioral health organizations maintain high quality, efficient staff at every organizational level.
I hope you and your staff can join the conversation in Washington, D.C., May 5-7, for Conference ’14 and add your voice to the definition of excellence. In the meantime, I look forward to our continued dialogue on www.TheNationalCouncil.org/Conference-365.