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Stay connected to the latest news, thought leadership and resources for the behavioral heatth community, brought to you by the National Council for Mental Wellbeing.

The Customer is Always Right: Customer Service for Survival

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David Lloyd

Founder, MTM Services

Excellent customer services is paramount to recovery. But what does it actually mean to be the Ritz Carlton of customer service post-health care reform?

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The Way We Work is Changing

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MJ Craig

Marketing Content Manager, DATIS

This post originally appeared on DATIS’ blog and was reprinted with permission.  In our current business environment- the only thing constant is change. Inevitably and irrefutably, the way we work is changing. There are no more 9-5’s and no more cubicle walls to maintain departmental silos. Organizations today are made up of cross-functional teams that search for […]

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I Was a Little Fish in a Huge Pond: A Young Leader’s Story

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Lisa Martin, MA

Staff Training & Development Coordinator, Missouri Department of Mental Health, Division of Behavioral Health

Last year’s National Council Conference was the best professional experience I’ve had in my eight year career in behavioral health care. As a millennial still finding my way in a field continually growing toward a fully-integrated health system, the most difficult part of being a “young leader” is feeling misunderstood. I dare to compare generational […]

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Are You Talking Your Way Out of Innovation?

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Holly Green

CEO of The Human Factor, Inc.

People in your organization are killing innovation without even knowing it. Find out how, and what you can do about it.

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