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Archive: Quality Improvement

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The best information and leaders in our field convene at the National Council Conference every year. Tap into the conversation and explore real-world solutions year-round.

The Customer is Always Right: Customer Service for Survival

David Lloyd

Founder, MTM Services

Excellent customer services is paramount to recovery. But what does it actually mean to be the Ritz Carlton of customer service post-health care reform?

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The Way We Work is Changing

MJ Craig

Marketing Content Manager, DATIS

This post originally appeared on DATIS’ blog and was reprinted with permission.  In our current business environment- the only thing constant is change. Inevitably and irrefutably, the way we work is changing. There are no more 9-5’s and no more cubicle walls to maintain departmental silos. Organizations today are made up of cross-functional teams that search for […]

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Implementing Help Now, a Case Study

January 5, 2015 | Quality Improvement | Treatment | Comments

Tyler Booth

Chief Operating Officer, InterCommunity, Inc.

Tyler Booth, Chief Operating Officer, InterCommunity, Inc. This article was originally published in National Council Magazine InterCommunity is a private, non-profit, behavioral health center located in an impoverished urban community. We serve an indigent population with severe and persistent mental illness. As of 2011, despite our best efforts, patients had significant delays in accessing care […]

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Motivational Interviewing

Pam Pietruszewski

Integrated Health Consultant

Think about the last time you faced major change, whether in your personal life or at work. Was your path of change easy to navigate? Or, did it feel like the road less traveled, winding and complicated? Change can be hard, and when you are faced with challenges it can be even harder to stay […]

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Stemming the Flow of Persons with Mental Illness into the Justice System

Judge Steven Leifman

Chair, Task Force on Substance Abuse and Mental Health Issues in the Cour t, Supreme Cour t of Florida and A ssociate Administrative Judge, County Cour t, Criminal Division, 11th Judicial Circuit of Florida

Judge Steven Leifman, Chair, Task Force on Substance Abuse and Mental Health Issues in the Court, Supreme Court of Florida and Associate Administrative Judge, County Court, Criminal Division, 11th Judicial Circuit of Florida; Tim Coffey, Coordinator, 11th Judicial Circuit, Criminal Mental Health Project The Parable of the River One day, two villagers were walking along […]

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The Breakfast Club: A Healthy Start to Community Coalitions

Heather Cobb

Sr. Director, Creative & Strategy, National Council for Behavioral Health

This article originally appeared in the National Council Magazine.  An interview with Jeffrey Brenner, MacArthur Fellow and Executive Director, Camden Coalition of Healthcare Providers The Camden Coalition of Healthcare Providers is a nonprofit formed to improve the quality, capacity, and accessibility of the healthcare system for vulnerable populations in the city of Camden, New Jersey. […]

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Be the Mayo Clinic of Behavioral Health

Heather Cobb

Senior Director, Creative and Strategy

The Mayo Clinic, Cleveland Clinic, and similar “centers of excellence” attract healthcare clients from far beyond their immediate community. Why do people seek care with them, what traits do these clinics have in common, and how can you establish your agency as a Mayo Clinic of behavioral health? People seek out these centers because they […]

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