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Rebecca Farley

Director, Policy & Advocacy, National Council for Behavioral Health

Enrollment in Health Insurance Exchanges Continues; New Resources from Enroll America

October 10, 2013 | Health Insurance Exchanges | Comments
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Enrollment in federal and state health insurance exchanges continued into its second week, with consumers reporting varied experiences on the states’ and federal government’s exchange websites., the site for the federal and partnership exchanges, noted on its Twitter feed this week that it continues to work around the clock to resolve technical issues that have prevented many people from signing up for an account and using the site to shop for insurance. A Gallup poll released this week suggested that although millions of Americans have visited the site in the last week, only about 10% reported they had actually purchased insurance. The Obama Administration has not issued a formal report on how many people have signed up for coverage on; however, it noted that individuals having a hard time using the site may still apply for coverage by calling 800.318.2596.

Consumers using state-based insurance exchanges appeared to encounter fewer difficulties. New York’s exchange reported that 40,000 people had signed up for coverage. Washington state announced Monday that it had enrolled 9,400 individuals, while Connecticut had processed 1,175 applications and California had processed 16,000.

Enroll America, the nonprofit group working to educate Americans about their insurance options and facilitate enrollment, has re-launched its Get Covered America site, with plain-language answers to the most common consumer questions, personal stories about why getting covered is so crucial, and a portal to take visitors straight to their state’s Health Insurance Marketplace. Additional resources, tool kits, and information for healthcare providers are available at