National Council for Behavioral Health

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No Two People Are the Same: Respecting Cultural Diversity when Delivering Healthcare

A person’s cultural background and personal experiences play a major role in their perception of healthcare and treatment. Understanding these differences is crucial to provide effective care that is comprehensive, and patient centered. Join the Center of Excellence for Integrated Health Solutions in a discussion on how culture influences patient interactions, treatment adherence, and health outcomes.

Chuck Ingoglia’s Townhall Series – April

The COVID-19 pandemic is dramatically changing the way behavioral health organizations operate and prompting many questions about how best to adapt.

Chuck and members of the National Council team will provide updates on recent developments and guidance for moving forward. Submit your questions in advance and we will do our best to answer them.

Using Outcomes-Based Payment for Behavioral Health Services: Lessons Learned from Oakland Community Health Network’s Experience

Anya Eliassen, Chief Financial Officer of Oakland Community Health Network (OCHN), and Dr. Nicole Lawson, Deputy Executive Director and Chief Operating Officer, will share OCHN’s experience of utilizing an outcomes-based payment model for behavioral health services. OCHN serves as the public community mental health center and public Medicaid specialty health plan for Oakland County, Michigan. OCHN will also share lessons learned for community mental health centers in other states that are pursuing similar types of outcomes-based payment models. Participants will hear about the development of the VBP/outcome based system development; the mechanics behind the system; the relationship with and involvement of providers in system design; and the result of the use of a VBP/outcome-based system in their network.

Preparing Behavioral Health Organizations for Coronavirus

An outbreak of a new strain of coronavirus, 2019-nCoV or COVID-19, presents an ongoing health threat across the globe. Join the National Council for Behavioral Health and the Joint Commission on March 20 from 1-2 p.m. for a co-hosted webinar, “Preparing Behavioral Health Organizations for Coronavirus.”

Chuck Ingoglia’s Townhall Series – March

With the rapidly changing response to the novel coronavirus (COVID-19), the National Council recognizes it is a time of heightened uncertainty and anxiety – for our members, the individuals we serve and the communities in which we operate. For many organizations, simply keeping the doors open has become an urgent challenge. We are here to help.

Addressing the Social Determinants of Health: COVID-19 Impacts and Responses

There are multiple components that influence one’s health but does not quite fit under the healthcare umbrella, yet these factors are important to our well-being. Where we live, grow, work, and play has a larger impact on health outcomes than you may think. Join the Center of Excellence for Integrated Health Solutions for a deep dive into addressing social determinants.

MDI: Refining Community Mental Health Settings: How Design Thinking can Improve Provider and Patient Satisfaction

As things currently stand, healthcare delivery could best be characterized by archaic systems and process, high and opaque costs, and uneven quality. Community mental health settings are no different. While we are rich in evidence-based innovations (ACT, supported employment, symptom specific interventions), that innovation is disseminated slowly. Design-based thinking is a non-linear, iterative process that focuses on the end-users of a product or process, which seeks to challenge assumptions, redefine problems, and create innovative solutions to prototype and test. It offers a process and mechanism for addressing the very difficult problems we see in community mental health settings that can energize providers and patients alike. In this presentation, we will review what design based thinking is, how it can be effectively deployed, and tools that can help leaders implement this process.

CDC Webinar on Coronavirus (COVID-19)

The Centers for Disease Control and Prevention (CDC) will be hosting a Coronavirus Disease 2019 (COVID-19) Update and Infection Prevention and Control Recommendations webinar today at 2:00 pm (Eastern Time). The webinar is targeted toward all health care providers and will be providing clinicians with updated information on implementing infection prevention and control measures, assessing risks for exposures, and optimizing the use of personal protective equipment (PPE) supplies.

Due to the anticipated high demand for the webinar, the CDC is encouraging participants to access it as a group. The slides and call-in number are available here

SAMHSA – Increasing Access to Behavioral Health Resources for Military and Veteran Children and Families

Families and caregivers play a critical role in the lives of our service members and veterans in helping them to access services and supports. Military and veteran families and caregivers often face unique challenges. This webinar will discuss some of the recent increases in access and changes to policy with regards to TRICARE for military kids, provide insight into the Department of Defense’s prevention efforts for military families, including the Military Family Life Consultant and the Military OneSource Call Center.


Upholding Generally Accepted Standards of Care: Strategies Informed by the Wit Case

The National Council for Behavioral Health has developed a new toolkit to empower behavioral health providers to claim their role as an authority on generally accepted standards of care. This new toolkit was developed with input from a number of mental health and substance use disorder organizations.

Our toolkit provides a compelling argument for upholding generally accepted standards of care and practical tools for implementing an effective appeal strategy, including appeal letter templates, insurance claim review talking points, and an educational infographic. The recommended approach supplements general appeal guidance with important findings from the landmark federal court ruling of the Wit vs UBH case. This groundbreaking ruling established a clear set of generally accepted standards of care that is consistent with widely accepted professional sources of standards.

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