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Chuck Ingoglia’s Townhall Series Q&A

The COVID-19 pandemic continues to raise more questions than answers for many behavioral health organizations. How best to provide services while maintaining the safety of both patients and staff? How to maintain operations in the face of declining revenues? What to expect in terms of federal assistance?

We may not have all the answers, but we do our best to provide useful updates based on the latest information.

Chuck Ingoglia and members of the National Council team provided updates on recent developments and guidance for moving forward.

Exploring Stages of Disruption: Service Shifts and Responses to COVID-19, Including Innovations Beyond the Pandemic

Dr. Seth Keller, a neurologist for Neurology Associations of South Jersey, past president of AADMD and co-founder of the National Task Group on Intellectual and Developmental Disabilities, will lead this forum alongside Susan Blue, CEO of Community Services Group. Together, they will explore the impact of COVID-19 on individuals with intellectual and developmental disorders, starting with the three stages of disruption, health considerations and how providers have responded across the country. Join us as we explore building resiliency and support for this population post-COVID-19!

Older Americans Month: Innovations to Build Resiliency Post-COVID-19

Dr. Tobi Abramson, director of Geriatric Mental Health for the New York City Department for the Aging, will lead the forum in a “deep dive” discussion about how the department responded to COVID-19. We will explore strategies employed to support older adults with mental health support needs in New York City, as well as innovations from across the country. Recognizing the significant shift in how services have been provided, we will touch on telehealth, intergenerational support and other strategies to stay connected during this crisis. Join us as we explore building resiliency post-COVID-19!

COVID-19 Office Hours: Effective and Supportive Leadership; Keeping Staff Well

Feeling connected and engaged in your work has a different meaning now. Leaders are challenged to find new ways of supporting and communicating with staff to keep them engaged and well. What are you doing to engage and support your staff during COVID-19? How are you thinking about the future and the ways the work may look different? Join us for our next COVID-19 Office Hour session to continue the conversation and discuss these questions with a panel of leaders, including National Council’s President & CEO, Chuck Ingoglia, for this week’s COVID-19 Office Hour – Effective and Supportive Leadership, Keeping Staff Well.

Imagining Behavioral Health Delivery Post COVID-19

Necessity is often the mother of invention. The outbreak of novel Coronavirus and the resulting physical distancing and stay at home orders have resulted in behavioral health providers rapidly adapting and deploying innovative solutions to maintain accessibility and delivery of behavioral healthcare. As the focus shifts towards how we safely return to a new normal, it is critical to ask ourselves, “Can, and should, we ever go back to the way we practiced before? And what will behavioral healthcare look like in the future?”

This conversation was hosted by National Council for Behavioral Health and Mental Health Corporations of America, where innovative leaders from behavioral health organizations across the country discussed their experiences and perceptions on the future of behavioral healthcare post COVID-19.

Team-Based Care; Potential and Impact in Behavioral Health Settings

Team based care is an essential element of all integrated care settings. Research suggests that team-based care not only improves patient outcomes like improved symptoms, quality of life and satisfaction, but it can also reduce burnout and improve staff capacity and experience, which in turn reduces medical errors and gaps in service. Widespread adoption of team-base care could reasonably address current challenges facing providers while responding to the demands of emerging value-based payment models – especially those that incentivize integrated care delivery. Join the Center of Excellence for Integrated Health Solutions on Wednesday, May 20, from 2-3 p.m. ET for Team-Based Care; Potential and Impact in Behavioral Health Settings, a webinar that will define the essential elements of team-based care and share strategies for constructing a more patient-centered and coordinated health care delivery system within your organization.

COVID-19 Office Hours – Telehealth for Substance Use Services

Adapting to telehealth services can pose unique challenges for substance use disorder (SUD) providers. But for clients who have experienced barriers in receiving or accessing treatment in the past, access to telehealth for SUD could improve treatment engagement and outcomes. What has your experience been during COVID-19? What adaptations are working well, and which areas still feel challenging? Join National Council and Health Management Associates (HMA) on Tuesday, May 19th from 3:00-4:00pm ET as we discuss your questions and solutions.

COVID-19 Office Hours – Promoting Staff Wellness and Retention

As the COVID-19 pandemic evolves, promoting and supporting the health and well-being of health providers and staff is one of the most important ways to ensure the health care system can support our nation through the current crisis and on to recovery. What are you doing to promote retention and support the immediate needs of your staff during this time? How can we support you? Join us and our partners from SMI Adviser and the American Psychiatric Association to discuss these questions and more in next week’s second COVID-19 Office Hour session, Promoting Staff Wellness and Retention.

MTM: Implementing Rapid Change in the COVID Era – Part 2

In this two-part Roundtable discussion, MTM consultants will share insights from their recent work around COVID-19 and answer the most pressing questions facing behavioral health providers. Registration is required for both sessions.

COVID-19 Office Hours – Engaging Children and Youth in Telehealth

As telehealth and telemedicine become a normal part of our day-to-day life, we’re learning tips and tricks for making virtual sessions more interactive and effective. However, engaging children and youth virtually can require different skills and techniques to ensure a supportive and productive session. Join us for our next COVID-19 Office Hour session, Engaging Children and Youth in Telehealth. This conversation will build on our previous session focused on children, youth and families. We hope you can join us to discuss best practices and strategies for delivering telehealth services to youth.

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