What’s Behind a Remarkable Crisis Services Program?
In March, a desperate young mother called the Behavioral Health Response (BHR) crisis line in eastern Missouri. The five-year-old boy she and her family were adopting was acting aggressively and couldn’t be calmed. Right away, BHR sent a mobile crisis team to the family’s home. They made an appointment for the boy and his mother with a local community mental health center for the very next day. Subsequently, the boy was hospitalized for evaluation and, upon discharge, BHR connected the whole family to home counseling and educational services and supported the family throughout the adoption process.
Pat Coleman, President and CEO of BHR, attributes their ability to help so many young people, like this young boy, to one important factor: the BHR employees. “We wouldn’t be able to do what we do for youth 24 hours a day, 7 days a week, providing multiple access points for them and their families, if it wasn’t for the compassionate and caring employees that I’ve been blessed to work with.”
For 20 years, BHR staff have always gone the extra mile in providing crisis services. Youth— or their family or community members — can call, text, or web chat with a clinician 24/7. The results of their care are impressive — 100 percent of the young people who call to get help with suicidal agree to a safety plan and 71 percent are linked to a community provider for treatment and/or housing services within 14 days of the initial call.. By drastically increasing access to services, BHR has reduced emergency room visits, saved costs, and saved lives.
What do you attribute your organization’s success to?