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Nicholas Thomas

Director of Content Marketing at the National Council for Behavioral Health

Connecting People to Life-saving Care

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Connecting people to life-saving care is more important than ever. That’s especially true during COVID-19 when uncertainty and health concerns can intensify anxiety, depression and suicidal ideation.

In communities across the country, crisis call centers – like the 180+ members of the National Suicide Prevention Lifeline network – are stepping up to offer hope and help when it’s needed the most.

“The value of crisis call centers has always been enormous because of their ease of accessibility and callers’ feeling of safety,” said Meryl Cassidy, ACSW, LMSW, executive director of Response Crisis Center. “People call because they know they won’t be judged.”

As the only 24/7 crisis intervention and suicide prevention center and area provider for the National Suicide Prevention Lifeline in Suffolk County, New York, the Center has seen a 300% increase in volume on the Lifeline and Lifeline Crisis Chat in the past year. Whether online or over the phone, more people are getting connected to care.

“For any individual on a given day, you’re trying to do the best you can. You’re trying to figure things out. But the pandemic really heightened people’s vulnerabilities,” said Meryl. “Difficulty accessing services. Financial concerns. Relationship issues. Our callers have different needs.”

As people from diverse backgrounds, with unique challenges, increasingly look to facilities like Response Crisis Center for support, having a team that is trained in cultural humility and trauma-informed care is essential to getting the most out of your service delivery.

Through a lens of cultural humility, crisis call centers can nurture organizational resilience within the workplace and develop trauma-informed leadership, leading to greater impact. But how do you get started, and what does that look like in practice?

Find out during “The Importance of Trauma-informed Care and Cultural Humility,” from 2-3:30 p.m. ET on Tuesday, September 29, our second webinar with the National Suicide Prevention Lifeline.

Register today to experience a dynamic roundtable chat with crisis call centers and leave with strategies to promote culturally humble and trauma-informed crisis services in your organization.