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Stay connected to the latest news, thought leadership and resources for the behavioral heatth community, brought to you by the National Council for Mental Wellbeing.

World Class Customer Service Built on a Culture of Staff and Client Engagement and Wellness

January 21, 2014 | Community Impact | Comments
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Dale Jarvis

Dale Jarvis and Associates

Getting off on the right foot In my last blog post, I suggested that we have a healthcare system that has forgotten about the customer. Today, I am going to begin exploring the first of five behavioral health center of excellence elements – world class customer service. Last year, Carl Clark, the CEO of the […]

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Creating a Culture of Excellence

January 16, 2014 | Community Impact | Comments
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Jeannie Campbell

NCBH, National Council for Mental Wellbeing

As the behavioral health community continually adjusts and grows with the changing healthcare landscape, it’s critical that we come together as a field to define new universal standards for excellence. I’ve recently spent a great deal of time reflecting on the feedback and perspectives many of you shared in the National Council for Mental Wellbeing’s […]

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Words Are Important: Beginning to Define Behavioral Health Centers of Excellence

January 7, 2014 | Community Impact | Comments
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Dale Jarvis

Dale Jarvis and Associates

Where do we start? The American healthcare system has a horrible track record in customer satisfaction, transparency, outcomes, value…wait, I better stop here or I’ll run out of room. It also has a long history of standards setting and accreditation: identify the important elements; develop specific performance measures to test adherence with those elements; assess […]

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Why Behavioral Health Centers of Excellence?

December 17, 2013 | Community Impact | Comments
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Dale Jarvis

Dale Jarvis and Associates

In today’s healthcare environment, behavioral health centers must build relationships with high-performing specialists to support patients’ whole health. They must become specialty centers of excellence.

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Behavioral Health Centers of Excellence and the Future of Health

December 12, 2013 | Community Impact | Comments
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Dale Jarvis

Dale Jarvis and Associates

It’s my guess that more than 90% of those reading this know that in any given year over 40 million adults experience a mental health disorder in the United States, and nearly 20 million have a substance use disorder. In addition, individuals struggling with these conditions have healthcare costs up to 3.5 times higher than […]

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