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Archive: Quality Improvement

The Key to Risk Management? Asking Questions.

Red arrow signs pointing uptooward the sun. One sign reads "Risk Management."

Rashida Asante-Eccleston

Communication Associate, National Council for Behavioral Health

Risk management is the culture, processes and structures that help us recognize and understand the potential for adverse effects. As the quality of risk management improves, so does the quality of patient safety and care.

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Why America Should Expand the Excellence in Mental Health Act: A Survivor’s Tale

Cheryl Sharp

Exclusive Consultant for Trauma Informed Care Initiatives, National Council for Behavioral Health

If we could access the services that today’s Certified Community Behavioral Health Centers offer, we would have spared from pain and anguish.

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Innovative Scheduling Changes Increase Savings, Intake and Client Engagement

Hannah Huntt

Manager, Communications Projects

In just three years, View Point Health, a Metro Atlanta-based community behavioral health care agency, has transformed their clinical practice by implementing a rapid-cycle change model under the guidance of MTM Services. View Point Health provides mental health, addictive disease and developmental disability services serving as the public safety net for a three county area […]

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8 Resolutions to Plan for Change

Daisy Wheeler

Director of Addictions

I’m a planner. As the year end approaches, you may, like me, already be thinking about your 2016 resolutions. Many of us strive to do better each year in our service to others or to focus on our health — and planning is the most likely pathway to fully realize and achieve our goals. As […]

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Deep-Rooted Issues Require Deep Provider Investment

Heather Cobb

Senior Strategic Advisor for Marketing and Creative

Trauma coexists with the companions of homelessness — addiction, mental illness and early-onset chronic and acute illness. The damage trauma inflicts breeds distrust, making it difficult for people to form the relationships they need to heal.

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On the Road with Case to Care

Joan Kenerson King

Senior Integrated Health Consultant

  High caseloads. Shifting roles. New expectations. How do behavioral health staff providing direct care and their supervisors manage constant change and stressful environments? As the behavioral health field dramatically shifts, case management staff face real people with real needs while criteria for services get tighter and community resources are fewer and farther between. As […]

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Crushing 8 Myths About Clinical Trials

Hannah Huntt

Manager of Communications Projects, National Council for Behavioral Health

Did you know it can take an average of 10 years to develop a new medicine at a cost of $2.6 billion dollars? To develop a new medicine, researchers have to prove that the medicine is safe and effective through clinical trials before gaining approval from federal regulatory agencies. Finding enough volunteer participants to participate […]

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The Customer is Always Right: Customer Service for Survival

David Lloyd

Founder, MTM Services

Excellent customer services is paramount to recovery. But what does it actually mean to be the Ritz Carlton of customer service post-health care reform?

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The Way We Work is Changing

MJ Craig

Marketing Content Manager, DATIS

This post originally appeared on DATIS’ blog and was reprinted with permission.  In our current business environment- the only thing constant is change. Inevitably and irrefutably, the way we work is changing. There are no more 9-5’s and no more cubicle walls to maintain departmental silos. Organizations today are made up of cross-functional teams that search for […]

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Implementing Help Now, a Case Study

January 5, 2015 | Quality Improvement | Treatment | Comments

Tyler Booth

Chief Operating Officer, InterCommunity, Inc.

Tyler Booth, Chief Operating Officer, InterCommunity, Inc. This article was originally published in National Council Magazine InterCommunity is a private, non-profit, behavioral health center located in an impoverished urban community. We serve an indigent population with severe and persistent mental illness. As of 2011, despite our best efforts, patients had significant delays in accessing care […]

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