National Council for Behavioral Health

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Financial Focus: Insights into Accounts Receivable and Denial Management

Monday, October 21, 3-3:50 p.m. ET

Denied claims and aging accounts receivable (A/R)—they’re some of the most common problems plaguing behavioral health organizations today. So, how we do we get around them? Clean claim submission is integral to healthy revenue cycles and prompt revenue collection; claims requiring multiple touches impede productivity and unnecessarily increase days in A/R. By improving your claim-submission processes to decrease A/R days and future denials, and by benchmarking your organization to behavioral health A/R and denial standards, you can create KPIs for denial management and A/R that increases your organization’s cash flow. During this 50-minute webinar, we’ll teach you how to decrease denials and shorten A/R days in your organization, leading to improved efficiencies and increased success.


Involving Families in Community Mental Health, A Win-Win Proposition

The National Council have partnered with the Family-Run Executive Director Leadership Association (FREDLA) to showcase Viewpoint Health – a community-based organization that has been integrating parent/family peer support into behavioral health service delivery for more than 10 years – and the Georgia Parent Support Network – a grassroots, family-run organization that works to create a network of support for parents of children living with behavioral health needs. This webinar will highlight the importance of parent/family peer support and the on-the-ground perspective of communities putting it into practice for those they serve.

myStrength: The Real-World Impact of Integrated Medical-Behavioral Healthcare

Integrated care, the systematic coordination of general physical and behavioral healthcare, promotes improved outcomes and offers an effective approach to helping people with co-occurring healthcare conditions. To learn more, join this expert panel discussion on the current state of integrated care and its impact on population health, including case studies on how digital solutions can reduce costs, enhance care quality and extend access. This engaging conversation will go beyond theoretical benefits of digital, evidence-based applications to focus on real-world results and impacts. This presentation will include Dr. Manuel Castro, Medical Director of Behavioral Health Integration at Atrium Health; Julia Hoffman, Psy.D., VP of Behavioral Health Strategy at Livongo and the former National Director of Mental Health Services for the Department of Veterans Affairs; and Dr. Joe Parks, Medical Director for the National Council for Behavioral Health. The expert panel will share their experiences and perspectives related to the importance of integrating behavioral and primary healthcare into individual treatment plans. Dr. Hoffman will also highlight Livongo’s solutions that empower people with chronic conditions to live better and healthier lives.

Evaluation and Management: Quality and Efficiency – the Value Combination in Psychiatric Practice

The nation is experiencing a capacity crisis when it comes to psychiatric services. In the midst of calls for more funding to address the shortage of psychiatrists and psychiatric providers, one solution is readily available today. Proper use of Evaluation and Management (E&M) codes by psychiatrists will increase productivity and quality.

Financial Focus: Recruiting and Retaining Quality Billing Staff

Don’t let the bottlenecks of billing prevent you from growing your organization. In partnership with AdvantEdge Healthcare Solutions, we are hosting a series of webinars designed to help you overcome the biggest revenue and billing obstacles and expand your services. This webinar will offer best practices, tips and insights for practice improvement. Register today to learn how to boost your bottom line by recruiting and retaining quality billing staff!

National Council Engage 101 – An Introduction to Our New Digital, Peer-to-Peer Platform

You are invited to attend “National Council Engage 101,” a webinar designed to help you maximize your membership through our new peer-to-peer digital platform. We we will walk you through how to log in, start conversations with peers, download resources and search the member directory. Engage is our invitation for you to innovate with thought leaders, solicit solutions to pressing issues and explore new tools for practice improvement. Learn more.

Value-Based Payments and Behavioral Health: Results of a Nationwide Environmental Scan

In the spring of 2019, the National Council for Behavioral Health partnered with the Center for Health Care Strategies to conduct an environmental scan of value-based payment models for behavioral health services. The culminating report – to be released in tandem with this webinar – details existing models and where they are being adopted, and highlights lessons learned and recommendations for state and federal policymakers.This webinar reports on the findings with the lead authors and a panel of different perspectives from within the healthcare delivery system.

The Use of Geographic Information Systems (GIS) by State Behavioral Health Authorities (SBHAs)

This webinar presented by the National Council for Behavioral Health and the National Association of State Mental Health Program Directors Research Institute (NRI) presents a selection of the uses of Geographic information systems (GIS) for behavioral health pursued by Washington State and Oklahoma. GIS allows the linking of data to location and the analysis of spatial trends within data. In the context of behavioral health, states have found linking their data to location (often using client and facility addresses) allows stakeholders and policymakers to better understand access to services, and gaps in service access, through the creation of print and digital maps. States have also used GIS products for pre- and post-disaster response initiatives to locate vulnerable clients and determine what services are needed during and after a disaster.

Adverse Childhood Experiences, Serious Mental Illness/Substance Use Disorders and Tailoring FEP Programs to Serve Women

This webinar explores how we currently care for women with co-occurring first episode psychosis (FEP), serious mental illness (SMI), substance use disorder (SUD) and adverse childhood experiences (ACEs) in acute inpatient and outpatient settings; and, what questions remain in relation to treating this population of women with complex presentations. There is some research literature and epidemiological data describing gender differences, however, there is almost no evidence of translation of this information into current care practices. Educational needs of the healthcare workforce will also be addressed briefly. Specific observations from our treatment areas note that: (a) women are underrepresented (SAMHSA, 2014), (b) women leave treatment early, and (c) our environments are often experienced as re-traumatizing. Understanding processes that contribute to gender biases within the contexts of access and treatment is essential. Although we have identified short-comings, our plan is to highlight changes in education and care practices that have contributed positively to improved outcomes. In conclusion, we will identify specific knowledge gaps and potential areas for improvement from a research and clinical standpoint.

Medical Directors Institute – Leadership:  A Management Training Didactic

Managing people or having a senior title doesn’t make a leader. Leadership is a set of characteristics that define a person’s character and personal traits. Whether you lead projects, people or the work processes you’re responsible for, everyone has the capability to be a leader in their organization and in life. This webinar describes leadership characteristics and tells you how to incorporate these traits into your professional and personal life.

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