Redefining Recovery: Insights From Dr. Nzinga Harrison

Substance use disorder (SUD) care is evolving, and Nzinga Harrison, MD, cofounder and chief medical officer of Eleanor Health, is leading the way.

On Sept. 10, she joined National Council for Mental Wellbeing Chief of Staff Mohini Venkatesh for Redefining Recovery: A Human-centered Approach to SUD Care, the latest episode in our Wellbeing Wednesdays virtual learning series.

Together, they explored why traditional approaches to SUD care often fall short and how Eleanor Health is redefining what true recovery looks like. Here are some key takeaways from their conversation:

1. Care as the Core: Success at Eleanor Health isn’t measured by metrics alone. The question is, do people feel genuinely cared for? When care is consistent and authentic, both clients and staff thrive.
2. Recovery That’s Shared: Healing works best when it’s supported. Eleanor Health involves families in the recovery journey, reframing addiction as an illness, not a moral failing. This approach reduces stigma and strengthens long-term outcomes.
3. Technology That Frees Providers: AI isn’t replacing caregivers — it’s restoring their focus. AI scribes and other tools reduce paperwork, giving providers more time to build meaningful, healing relationships.
4. The Power of Being Seen: Human connection is essential. Being overlooked can be deeply traumatic, while being truly seen can foster profound healing and resilience.
5. Health Beyond Survival: Preventing overdoses is critical, but real success means thriving. Eleanor Health supports individuals in living with hope, community and agency, not just avoiding illness.

Eleanor Health proves that compassionate, human-centered care doesn’t just work — it transforms lives. Learn more about SUD care and recovery by visiting our Substance Use Hub and National Recovery Month webpage. Want to help us broaden our impact nationwide? Learn how you can help!