National Council for Behavioral Health

One of behavioral health’s foremost management pundits renowned for his “We can do this” style of consulting, MTM Services founder David Lloyd’s expertise is built on 45+ years of experience in private for-profit and community behavioral health settings. A prolific speaker and author, Lloyd’s expertise in turning data into actionable information is evident in the results he has helped organizations achieve.
Lloyd served as a member of the board of directors of a community behavioral health organization and then joined the staff as assistant area director for operations. Later as assistant area director for program services, he enhanced billable hour service capacity of the organization by 66%, which resulted in an 87% decrease in access to care waiting times.
He went on to adapt his experience to lead more than 700 community behavioral health organizations in the U.S., Canada, and Netherlands through change management and accountable care delivery. He specializes in supporting leadership development within community behavioral health organizations to prepare for integration, health reform, and other environmental and system changes. He has also served as faculty for several National Council for Behavioral Health leadership programs for C-suite executives.

Scott began his career at a large international franchise company working across the US and SE Asia, finding great successful at improving face-to-face sales processes, client satisfaction, staff satisfaction and staff productivity. Scott developed an expertise in solving operational problems, retaining staff and increasing performance and service quality.

After returning from Asia in 1998, Scott used his experience to help community behavioral healthcare organizations prepare for changes in their funding environments, working hand-in-hand with David Lloyd at MTM Services for over ten years. During this time, Scott also earned a four-year Bachelor of Science degree in business management and operations from North Carolina State University, wrote the workbook that complements David Lloyd’s How to Deliver Accountable Care, and his own book Using Data to Drive Your Service Delivery Strategies: A Toolkit for Healthcare Organizations.

For more than 25 years, Jeanne Supin has guided behavioral health providers, authorities and payers through successful change and toward leadership, management and workforce excellence. She is skilled at helping seasoned and emerging leaders amplify strengths to create personal and professional transformation and improve services, organizations and systems of care. Her scope extends from programs and departments to whole organizations and integrated organizations with stakeholders across a system, region or state. As president and CEO of Watauga Consulting, Inc., (founded 1996) Jeanne offers consultation, technical assistance, training and coaching in the following areas: leadership and management development, change management, professional discovery and development, management across generations, self-care for leadership vitality, team excellence, workforce development and excellence, healthy conflict, affiliations and mergers, strategic planning and needs assessments.