Ingraining a CQI Method to Advancing Implementation of Changes
If you’re not already familiar with Continuous Quality Improvement methods, you’ll need to be. CQI will be a critical piece of the CCBHC transition both during the planning year—when you’ll need to rely on staff and management for quick implementation of organization-wide changes—and during the demonstration project, when clinicians and senior management must use new processes and data to examine patients’ outcomes and adapt their care where needed. The National Council has a long history of helping organizations implement CQI methods to facilitate major change. Take a look at our resources and consultants below to learn more.
RESOURCES FROM THE NATIONAL COUNCIL
Coming soon.
Consultants
President
Scott Lloyd
MTM Services & National Council Consultant
Scott began his career at a large international franchise company working across the US and SE Asia, finding great successful at improving [...]
Read MoreScott began his career at a large international franchise company working across the US and SE Asia, finding great successful at improving face-to-face sales processes, client satisfaction, staff satisfaction and staff productivity. Scott developed an expertise in solving operational problems, retaining staff and increasing performance and service quality.
After returning from Asia in 1998, Scott used his experience to help community behavioral healthcare organizations prepare for changes in their funding environments, working hand-in-hand with David Lloyd at MTM Services for over ten years. During this time, Scott also earned a four-year Bachelor of Science degree in business management and operations from North Carolina State University, wrote the workbook that complements David Lloyd’s How to Deliver Accountable Care, and his own book Using Data to Drive Your Service Delivery Strategies: A Toolkit for Healthcare Organizations.
President/CEO
Jeanne Supin
Watauga Consulting, Inc.
For more than 25 years, Jeanne Supin has guided behavioral health providers, authorities and payers through successful change and toward leadership, [...]
Read MoreFor more than 25 years, Jeanne Supin has guided behavioral health providers, authorities and payers through successful change and toward leadership, management and workforce excellence. She is skilled at helping seasoned and emerging leaders amplify strengths to create personal and professional transformation and improve services, organizations and systems of care. Her scope extends from programs and departments to whole organizations and integrated organizations with stakeholders across a system, region or state. As president and CEO of Watauga Consulting, Inc., (founded 1996) Jeanne offers consultation, technical assistance, training and coaching in the following areas: leadership and management development, change management, professional discovery and development, management across generations, self-care for leadership vitality, team excellence, workforce development and excellence, healthy conflict, affiliations and mergers, strategic planning and needs assessments.
Integrated Health Consultant
Pam Pietruszewski, MA
Pam Pietruszewski has more than 20 years experience in primary care and behavioral health integration with specialties in Screening, Brief [...]
Read MorePam Pietruszewski has more than 20 years experience in primary care and behavioral health integration with specialties in Screening, Brief Intervention and Referral to Treatment (SBIRT) implementation and Motivational Interviewing for behavior change. Pam is listed in the National Registry of SBIRT Trainers from the Addiction Technology Transfer Center (ATTC) Network established by the Substance Abuse and Mental Health Services Administration (SAMHSA). Pam authored several papers on care management for depression and risky substance use and holds a master’s degree in counseling and psychological services from St. Mary’s University in Minnesota.
