While some resources have emerged in the last two years to address improvements in telework, none specifically address the unique needs of harm reduction, where human connection is key. This guide aims to support harm reduction organizations operating in virtual environments and summarizes some of the strategies that harm reduction organizations have developed and found to be effective at maintaining connection while doing harm reduction work virtually.
Maintaining Connection: Strategies to Manage a Virtual Harm Reduction WorkplaceGrounded in the principle of “meeting people where they’re at, but not leaving them there,” harm reduction practices aim to reduce the harms associated with substance use by providing non-judgmental services and supports to people who use drugs. Strongly supported by evidence, a wide-range of harm reduction practices exist that reduce risk of overdose, overdose death, infectious disease transmission, and other substance use-related harms. Harm reduction services include syringe access, overdose education and naloxone distribution, fentanyl test strips, agonist-based medications for opioid use disorder, safer use supplies, wound care, housing support, and social supports, among many others. For decades, harm reduction organizations have provided life-saving essential services to people who use drugs and their communities.
In 2020, the National Council for Mental Wellbeing, with support from the Centers for Disease Control and Prevention (CDC), launched Preventing Overdose and Increasing Access to Harm Reduction Services during the COVID-19 Pandemic. This initiative provided $500,000 in rapid response funding grants to 16 harm reduction organizations across the nation to support harm reduction services throughout the pandemic. In addition to funding support, the National Council is working in partnership with CDC to develop training and technical assistance tools to increase adoption of effective harm reduction practices nationwide.

During the pandemic, many organizations that provide care to people who use drugs (PWUD) quickly transitioned from in-person care to telehealth and technology-assisted services. To better support organizations that provide care to PWUD, the National Council, with support from the CDC, developed this resource guide organized by five strategies to address implementation challenges and leverage these advances to improve the health and wellness of PWUD.
Supporting Telehealth and Technology-assisted Services for People Who Use Drugs: A Resource GuideTo better understand the impact of the COVID-19 pandemic on harm reduction organizations and people who use drugs, the National Council for Mental Wellbeing, with support from the Centers for Disease Control and Prevention (CDC), conducted an environmental scan consisting of a literature review and 21 key informant interviews with staff from harm reduction organizations in the U.S.
COVID-19 Pandemic Impact on Harm Reduction Services: An Environmental ScanTo better understand the technical assistance needs among mental health and SUD treatment providers related to adopting harm reduction services for PWUD, the National Council, with support from the National Association of County and City Health Officials, conducted a mixed-methods stakeholder analysis between February and July 2022.
Harm Reduction Stakeholder Analysis: A Summary of FindingsHarm Reduction across the National Council
Check out our harm reduction work across our organization below. For more information contact KC Wu at KCW@TheNationalCouncil.org.
Blogs
- Harm Reduction is About Hope and Saving People’s Lives
- Harm Reduction: Essential Now and Always
- Understanding Harm Reduction: Part 1 – National Council Distributes Grants to 16 Harm Reduction Organizations to Address Nation’s Overdose Crisis
- Understanding Harm Reduction: Part 2 – Harm Reduction Advocates Step Up to Help People in Crisis
- Understanding Harm Reduction: Part 3 – Harm Reduction Advocates Face Hurdles and Hope
Resources
- Providing Harm Reduction Services in Native Communities: Key Considerations from a Facilitated Discussion
- Supporting Telehealth and Technology-assisted Services for People Who Use Drugs: A Resource Guide
- COVID-19 Pandemic Impact on Harm Reduction Services: An Environmental Scan
- Harm Reduction Stakeholder Analysis: A Summary of Findings
Webinars
- Integrating Harm Reduction into the Substance Use Disorder Care Continuum
- Community-driven Harm Reduction Innovation and Adaptation
- Leveraging Innovation & Technology to Care for People Who Use Drugs: Strategies from the Field
- Harm Reduction during the COVID-19 Pandemic: Strategies from the Field
- Wellness Strategies for Harm Reduction Providers During the COVID-19 Pandemic
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Receive the latest updates, news and resources related to harm reduction and overdose prevention by subscribing to the National Council’s Harm Reduction Newsletter.
This publication was made possible by grant number 6 NU38OT000318-02-02 from the Centers for Disease Control and Prevention (CDC) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $750,000 with 100% funded by CDC/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, CDC/HHS or the U.S. Government.