Use Customer Journey Maps to Uncover Innovation Opportunities
Sep 14, 2021
![](https://www.thenationalcouncil.org/wp-content/uploads/2021/09/NatCouncilBeHealth-091519-FILE-0260-1.webp)
Additional Resources
This tool teaches how to visualize experiences holistically by writing out each step systematically in order to identify areas for innovation and/or improvement.