National Council for Behavioral Health

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Standards of Care for Behavioral Health Services

Standards of care, or level-of-care criteria, are guidelines by which mental health and substance use service providers, as well as insurers, determine the level of care an individual should receive for behavioral health treatment. It is not uncommon for an insurer’s care determination to be misaligned with the service provider’s expert opinion. The National Council for Behavioral Health is dedicated to bridging this gap in how generally accepted standards of care are understood and applied by payers and providers.

Recent Legal Action

On February 28, 2019, Judge Joseph Spero of the United States District Court for the Northern District of California issued the findings of fact and conclusions of law in Wit v United Behavioral Health (UBH), a class action brought against the country’s largest behavioral health insurer. In deciding the case, the court enunciated eight general standards of care applicable to service intensity/patient placement selection for behavioral health care and applied those standards to the guidelines and practices of UBH operations.

Members of the National Council’s Medical Director Institute (MDI) reviewed and discussed the eight standards as enunciated by the court and have issued a statement of their position on the issue.

Dr. Joseph Parks, MDI Co-chair, co-authored the article, Holding Insurers Accountable for Parity in Coverage of Mental Health Treatment, which further discusses the Wit case.

Sources of Generally Accepted Standards of Care

Generally accepted standards of care are those standards which are based on credible scientific evidence and generally recognized by behavioral health experts. Some sources of generally accepted standards of care are:

About the Toolkit

The National Council for Behavioral Health developed a toolkit to empower mental health and substance use disorder (MH/SUD) organizations to claim their role as the expert authority on generally accepted standards of care.

This toolkit provides a compelling argument for upholding generally accepted standards of care and practical tools for implementing an effective appeal strategy, including appeal letter templates and insurance claim review talking points.

The recommended approach supplements general appeal guidance with important findings from the landmark federal court case, Wit v. UBH. This groundbreaking ruling established a clear set of generally accepted standards of care that is consistent with widely accepted professional sources of standards.

Download the toolkit now!

For more information, please contact Lindsi DeSorrento, Director of Healthcare Transformation at the National Council for Behavioral Health.