National Council and Qualifacts Partner to Understand the Role of Virtual Care on Behavioral Health Care Providers Due to COVID-19 Pandemic

Rapid change of care delivery, reimbursement regulations and the spike in demand for mental health, addiction treatment services have had a broad impact on behavioral health care providers

Nashville, Tenn. May 8, 2020 — The National Council for Mental Wellbeing and Qualifacts, a leading EHR platform for Behavioral Health and Human Service organizations, have partnered to conduct a national survey of behavioral health care providers to gauge the role virtual care has had on their businesses during and post COVID-19.

“As federal and state leaders look to make policy and budget changes to meet the current challenges of the coronavirus pandemic, we will ensure providers have a voice in those critical conversations,” said Chuck Ingoglia, President and CEO, National Council for Mental Wellbeing. “Data will be collected and the findings shared with legislators and respondents, so we can work together to understand what providers need now to prepare for what is coming next.”

For those organizations on the frontlines of serving persons with behavioral health, substance use, and intellectual and developmental disabilities, the short-and long-term impact of the COVID-19 pandemic is not yet known.

“We are proud to partner with the National Council on the behavioral health virtual care survey.” said David Klements, Qualifacts President and CEO. “What we learn from respondents will be essential to setting clinical, operational, and reimbursement strategies that best support the future needs of behavioral health provider organizations.”

Providers from behavioral health care can fill out a brief survey here. We will field the survey until May 22.


About the National Council for Mental Wellbeing

The National Council for Mental Wellbeing is the unifying voice of America’s health care organizations that deliver mental health and addictions treatment and services. Together with our 3,326 member organizations serving over 10 million adults, children and families living with mental illnesses and addictions, the National Council is committed to all Americans having access to comprehensive, high-quality care that affords every opportunity for recovery. The National Council introduced Mental Health First Aid USA and more than 2 million Americans have been trained.

About Qualifacts Systems, Inc.

Qualifacts® is one of the most trusted national technology providers of electronic health records (EHR) for behavioral health and human services organizations. Qualifacts’ EHR technology and services simplify the increasing complexities facing behavioral health provider organizations across the country, enabling them to quickly adapt to the accelerating pace of change. Qualifacts’ EHR platform, CareLogic®, helps customers focus on what is most important – client care – by optimizing efficiency and productivity while also keeping them ahead of the ever-changing regulatory and reimbursement landscape.

For additional information, including a state-by-state analysis, please contact:

Joe Morris

About The National Council

Founded in 1969, the National Council for Mental Wellbeing is a membership organization that drives policy and social change on behalf of over 3,400 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 3 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.