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BHbusiness: Helping Behavioral Health Leaders Transform Business Operations

The changing payment and service delivery landscape greatly alters how health care is delivered and paid for in the U.S. Millions of previously uninsured people, many with mental illnesses and addictions, are now eligible for insurance and access to prevention, treatment, and recovery support services. Along with this, behavioral health providers face new pressures to expand service capacity and payer sources. To meet this demand, the Substance Abuse and Mental Health Service Administration (SAMHSA) created BHbusiness: Where Business Change Happens, a training and technical assistance project designed to ensure that behavioral health organizations are ready to meet the demand for new services.

Since 2013, BHbusiness has helped more than 2,000 behavioral health leaders ready their organizations for health care change. BHbusiness is provided to participants at no cost other than the time and energy they invest in making changes in business operations that best serve their organization.

In collaboration with SAMHSA, BHbusiness is led by the National Council and Advocates for Human Potential. Each partner brings its unique expertise to provide skilled training and technical assistance to BHbusiness participants.


What Topics does BHbusiness Cover?

BHbusiness Plus offers online training and technical assistance with facilitation from a dedicated coach in the following areas:

  • Strategic Business Decision Making
  • Exploring Affiliations, Mergers and Acquisitions
  • Costing Out Your Services
  • Setting up a Third Party Billing System
  • Improving your Billing System to Increase Collections and Compliance
  • New Business Planning
  • Third-party Contract Negotiations
  • Eligibility and Enrollment
  • Planning for the Next Generation of HIT

Participants who complete the required coursework receive a certificate of completion and can earn continuing education credit from NADAAC.

How Can I Participate in BHbusiness?

You can register for a self-paced online course.

Self-Paced Courses

Self-paced online courses allow behavioral health providers to learn about a variety of business operations topics at their own pace. Each course offers a series of modules that review the content, provide case studies from real providers, and suggests helpful tools to support you to implement change.

You can register for any available self-paced course at any time. All self-paced courses are hosted on the HealtheKnowledge platform.The courses may be accessed at no cost to providers who would like to access the course material, or providers may pay a small fee to receive continuing education credit from NAADAC for the course(s).

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