From Reactive to Proactive: How Behavioral Health Organizations Are Protecting Revenue Before the Claim

Most claim denials could have been corrected before they went out the door. But behavioral health organizations are stuck in a cycle of post-claim analysis, trying to find the leaks once money is written off — if there’s even time for analysis.

In 2026, it doesn’t have to be this way. It’s time for behavioral health organizations to start taking a proactive approach to revenue leaks.

Eleos CEO Alon Joffe is joining leaders from New Vista and Crosswinds to share how their organizations shifted to a more proactive approach, and why this critical change in thinking is the future of community-based care revenue cycle management (RCM).

What you’ll learn:

  • Where claim breakdowns typically occur, and how to find out where your leaks are coming from
  • How documentation integrity is critical to not just RCM, but also to compliance with existing and new regulatory requirements (such as CRUSH)
  • Steps you can take to move upstream and prevent revenue leaks, rather than chasing money once it’s been lost
  • The difference between a static system of record and a dynamic system of action — and why that matters

Moderator:

  • Alon Joffe, CEO and cofounder, Eleos

Panelists:

  • Sarah Stockwell, CFO, CrossWinds
  • Nikki Stanaitis, CCO, New Vista

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