Learn how mental health and substance use treatment organizations are solving workforce shortages, reducing administrative burden and improving client outcomes.
Over 12 virtual sessions, National Council members will share how they addressed real-world behavioral health challenges with support from our National Council Partners. You will hear practical examples of strategies that helped organizations improve workforce retention, ease administrative demands, streamline operations and strengthen care delivery.
Find the Right Solution for Your Organization
Explore the sessions below and choose the ones that best align with your organization’s priorities. Click on the numbered tags to view details about each success story and register for that session. Reserve your spot today!
1. From Silos to Systems-level Visibility
2. Workforce Speed: From Weeks to Days
3. Integrated Care That Actually Integrates
July 14, 1:30-2:15 p.m. ET
- Challenge: Siloed EHR data obscuring the systems-level visibility required for CCBHC compliance, forcing teams to rely on fragmented spreadsheets and emails for financial tracking, and leaving critical documentation gaps that create revenue cycle risks.
- Partner: Cantata Health Solutions
- Case Study: Aroostook Mental Health Center
July 16, 2:30-3:15 p.m. ET
- Challenge: High workforce demands requiring reliance on traditional 13-week travel nurse contracts that took at least two weeks to secure, limiting flexibility to respond quickly to workforce needs across multiple markets.
- Partner: ShiftKey
- Case Study: Acadia Healthcare
July 21, 2-2:45 p.m. ET
- Challenge: Untreated physical health needs negatively impacting the long-term outcomes of patients receiving mental health and substance use treatment, and a lack of integrated clinical systems to support a critical strategic expansion into primary care.
- Partner: NextGen Healthcare
- Case Study: Bowen Health
4. Plugging the Leak: How Crosswinds Recovered Hidden Revenue Through Eligibility Intelligence
5. Scaling IDD Services Without Scaling Burden
6. Turnover to Stability: Smarter Hiring, Better Retention
July 23, 12:30-1:15 p.m. ET
- Challenge: Manual eligibility verification consuming staff time, self-pay clients with active coverage going unbilled, and insurance changes between visits causing automatic denials.
- Partner: Eleos Health
- Case Study: Crosswinds Counseling & Wellness
July 28, 1-1:45 p.m. ET
- Challenge: Limited service capacity and high administrative burden constraining growth, with staff stretched too thin to expand IDD services.
- Partner: Streamline Healthcare
- Case Study: Gulf Coast Center
July 30, 12-12:45 p.m. ET
- Challenge: Dealing with a high-turnover environment and a lack of tools to detect staff burnout, forcing leadership to constantly react to operational disruptions and staffing shortages rather than proactively protecting patient care.
- Partner: Care Predictor
- Case Study: JG Healthcare
7. From Workforce Gaps to Workforce Growth
8. Reclaiming Time for What Matters Most
9. Centralizing Training for Scalable Compliance
Aug. 4, 12:30-1:15 p.m. ET
- Challenge: Facing critical workforce gaps and low employee retention while trying to equip staff with the specialized skills and credentials required to treat increasingly complex patient cases.
- Partner: Walden University
- Case Study: Devereux Advanced Behavioral Health
Aug. 11, 2-2:45 p.m. ET
- Challenge: Manual documentation creating a growing backlog of open encounters, staff working beyond standard hours to remain current, clinical attention divided during sessions, delayed revenue cycle from claims bottlenecks, and mounting risk of workforce burnout and financial vulnerability.
- Partner: Qualifacts
- Case Study: Catholic Charities Ministries Saint Louis Counseling and Queen of Peace Center
Aug. 13, 2-2:45 p.m. ET
- Challenge: Managing training across a growing, multi-division organization using manual spreadsheets made it difficult to track compliance, stay audit-ready, and keep up with administrative demands.
- Partner: Relias
- Case Study: Access Services
10. From Paperwork Burden to Collaborative Care
11. Insurance That Prevents, Not Just Protects
12. From Hire to Licensed: Accelerating Your Workforce Pipeline
Aug. 14, 2-2:45 p.m. ET
- Challenge: Clinicians burdened with paperwork and documentation extending beyond sessions, adding stress to their workday, while clients had limited involvement and voice in their own treatment.
- Partner: MTM Services, Inc.
- Case Study: The Open Door of Indiana, PA
Aug. 17, 2-2:45 p.m. ET
- Challenge: Facing significant claims and losses required ongoing risk-management training to build employee capacity and prevent liability.
- Partner: Mental Health Risk Retention Group (MHRRG)
- Case Study: LifeStream
Aug. 27, 3-3:45 p.m. ET
- Challenge: Moving staff from hire to fully licensed faster and strengthening the pipeline of qualified behavioral health providers by giving the workforce structured licensure exam preparation and clinical training.
- Partner: Triad
- Case Study: CCBHC-T Accelerator Program
Questions? Contact Partners@TheNationalCouncil.org